Top Shops+! Business Reference Manual

Top Shops+! Business Reference Manual


By Robert Wilson and John Linscott The new ISO 9000:2000 standards focus on quality per formance and meeting customer expectations and demands. This all new edition of Top Shops+! is a blueprint for meeting the requirements of the new standard and remaining competitive in business. By using diverse management techniques such as identifying and measuring customer expectations, teambuilding, con sensus problem solving, setting goals for personal and professional success, establishing performance zones, and solving employee problems, the authors provide answers to the problems and questions confronting every shop owner and manufacturing manager. Remaining com petitive and achieving ISO registration are essential in today's market, and this book is packed withhundreds of practical tips, charts, and proven case histories that make it the perfect guide not only for managing large and small shops, but also for manufacturers of all sizes.n Linscott The new ISO 9000:2000 standards focus on quality per formance and meeting customer expectations and demands. This allnew edition of Top Shops+! is a blueprint for meeting the requirements of the new standard and remaining competitive in business. By using diverse management techniques such as identifying and measuring customer expectations, team building, con sensus problem solving, setting goals for personal and professional success, establishing performance zones, and solving employee problems, the authors provide answers to the problems