ISO 9001:2008 Requirements – Management Responsibility

ISO 9001:2008 Requirements - Management Responsibility
All requirements in clause 5 are the responsibility of top management.
5.1 Management Commitment
Provide evidence of management commitment to develop and implement the quality management system, as well as, continually improve its effectiveness by:? Expressing the importance of meeting requirements? Establishing the quality policy and quality objectives? Conducting management reviews? Ensuring the availability of necessary resources
5.2 Customer FocusEnsure customer requirements are determined and met in order to improve customer satisfaction.
5.3 Quality Policy
Ensure the quality policy is:? Appropriate to the purpose of the organization? Focused on meeting requirements and continual improvement? Used as a framework for quality objectives? Communicated and understood at appropriate levels? Reviewed for continuing suitability
5.4 Planning
5.4.1 Quality Objectives
Ensure quality objectives, including those needed to meet product requirements, are established at the relevant functions and levels within the organization. Ensure quality objectives are measurable and consistent with the quality policy.
5.4.2 Quality Management System Planning
Ensure that planning for the quality management system:? Meets the general requirements (4.1), as well as, quality objectives (5.4.1)? Maintains the system integrity when changes are planned and implemented5.5 Responsibility, Authority, and Communication
5.5.1 Responsibility and Authority
Ensure responsibilities and authorities are defined and communicated within the organization.
5.5.2 Management Representative
Appoint a member of your management who, irrespective of other duties, has the responsibility and authority to:? Ensure the needed processes are established, implemented, and maintained? Report to top management on quality management system performance? Report to top management on any need for improvement? Ensuring the promotion of awareness of customer requirements
NOTE: The responsibility of a management representative can include being the liaison with external parties on matters relating to the quality management system.
5.5.3 Internal Communication
Ensure the appropriate communication processes are established and carried out within the organization regarding the effectiveness of the system.
5.6 Management Review
5.6.1 General
Review the quality management system at planned intervals to:? Ensure a suitable, adequate, and effective system? Assess possible opportunities for improvement? Evaluate the need for any changes to the system? Consider the need for changes to the quality policy and objectivesMaintain records of the management reviews.
5.6.2 Review Input
Inputs for management review must include information on:? Results of audits? Customer feedback? Process performance and product conformity? Status of preventive and corrective actions? Follow-up actions from earlier reviews? Changes that could affect the quality system? Recommendations for improvement
5.6.3 Review Output
Outputs from the management review must include any decisions and actions related to:? Improvement of the effectiveness of the quality management system and its processes? Improvement of product related to customer requirements? Resource needs