Quality management & quality assurance (ISO 9000), Quality management and quality assurance

ISO 9000 is primarily concerned with quality management. The definition of “quality” in ISO 9000 refers to all those features of a product or a service which are required by the customer.Quality management means what the organization does to ensure that its products conform to the customer’s requirements.

ISO Guide 34:1996 Quality system guidelines for the production of reference materials

ISO 8402:1994 Quality management and quality assurance — Vocabulary

ISO 9000-1:1994 Quality management and quality assurance standards — Part 1: Guidelines for selection and use

ISO 9000-2:1997 Quality management and quality assurance standards — Part 2: Generic guidelines for the application of ISO 9001, ISO 9002 and ISO 9003

ISO 9000-3:1997 Quality management and quality assurance standards — Part 3: Guidelines for the application of ISO 9001:1994 to the development, supply, installation and maintenance of computer software

ISO 9000-4:1993 Quality management and quality assurance standards — Part 4: Guide to dependability program management

ISO 9001:1994 Quality systems — Model for quality assurance in design, development, production, installation and servicing

ISO 9002:1994 Quality systems — Model for quality assurance in production, installation and servicing

ISO 9003:1994 Quality systems — Model for quality assurance in final inspection and test

ISO 9004-1:1994 Quality management and quality system elements — Part 1: Guidelines

ISO 9004-2:1991 Quality management and quality system elements — Part 2: Guidelines for services

ISO 9004-3:1993 Quality management and quality system elements — Part 3: Guidelines for processed materials

ISO 9004-4:1993 Quality management and quality system elements — Part 4: Guidelines for quality Improvement