The ISO 9000 Standard requires that documents be reviewed.
Previously the implication was that the review was a
check by potential users that the document was fit
for purpose before it was offered for approval. It
could be construed that for a document to receive
approval it must be checked and therefore ‘review
and approval’ in this context are one and the same
and the requirement is in this instance enhanced
rather than relaxed.
A review is another look at something. Therefore
document review is a task that is carried out at any
time following the issue of a document.
This requirement responds to the Continual Improvement principle.
Reviews may be necessary when:
- Taking remedial action (i.e. Correcting an error)
- Taking corrective action (i.e. Preventing an error recurring)
- Taking preventive action (i.e. Preventing the occurrence of an error)
- Taking maintenance action (i.e. Keeping information current)
- Validating a document for use (i.e. When selecting documents for use in
connection with a project, product, contract or other application)
- Taking improvement action (i.e. Making beneficial change to the
information)
Reviews may be random or periodic. Random reviews are reactive and arise
from an error or a change that is either planned or unplanned. Periodic reviews
are proactive and could be scheduled once each year to review the policies,
processes, products, procedures, specification etc. for continued suitability. In
this way obsolete documents are culled from the system. However, if the
system is being properly maintained there should be no outdated information
available in the user domain. Whenever a new process or a modified process
in installed the redundant elements including documentation and equipment
should be disposed of.
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